Shipping Policy

Effective Date: July 5, 2026

Welcome to Nova Gulf. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email with tracking information once your order has been shipped.

Shipping Time

Estimated delivery times:

• Within the UAE: 2–5 business days

• GCC Countries: 5–10 business days

• International Orders: 7–15 business days (where available)

Delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or courier delays.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the size or weight of your order.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment.

Incorrect Address

Please ensure your shipping address is accurate before completing your order. Nova Gulf is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged package and products so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through the contact information provided on our website. We are always happy to help.

Thank you for shopping with Nova Gulf.